Presbyterian Senior Care (HMO) and Presbyterian MediCare PPO | Fall 2016 | Your Story

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On-the-go
access to your
health record
MyChart is a tool that allows
Presbyterian Medical Group
patients* access to parts of
their electronic health record.
From your computer, tablet,
or smartphone, you can log in
to your MyChart account from
the homepage
to:
■
■ Receive test and lab results
■
■ View medication and allergy
information
■
■ Request an appointment
■
■ View summaries of past visits
■
■ Send messages to your care
team
■
■ Request renewals of
prescriptions
You may also use MyChart
to view the electronic health
records of your eligible
dependents. To learn more
and to sign up, visit
and select “Access
MyChart.”
*MyChart is available only
to patients with Presbyterian
Medical Group providers.
Patients who have been
treated at one of our hospitals
but do not have a Presbyterian
Medical Group provider may
still sign up for MyChart to
view parts of their records.
The Presbyterian Customer
Service Center has
representatives available to
assist you Monday through
Sunday from 8 a.m. to 8 p.m.
Please call 1-505-923-6060
or toll-free at 1-800-797-5343
(TTY 711). You may also
contact us by email at info@
phs.org.
The Presbyterian Customer
Service Center uses a voice
response system to assist you
outside of normal business
hours. Our voice response
system can help you:
1. Get assistance filling
prescriptions at the pharmacy.
2. Inquire about Medicare
Advantage plans offered by
Presbyterian.
3. Get questions answered
about behavioral health
services.
4. Leave a message for
customer service. A response
is provided within one business
day.
5. File a formal complaint.
6. Speak to a supervisor on call.
The Presbyterian Customer
Service Center has services
to help members who do not
speak English as their first
language, who are hard of
hearing, or who have vision
problems.
Members who have trouble
with their eyesight can call
customer service to ask for
oral interpretation of member
materials. This includes
things like an explanation of
benefits (EOB), a letter, or your
Evidence of Coverage (EOC).
We also offer Spanish-
and Navajo-speaking
representatives to help you.
Presbyterian hires a diverse
staff. We also try to contract
with providers who represent
our membership. Presbyterian
staff receives ongoing training
in cultural awareness and
diversity.
Stay connected to Presbyterian with Relay New Mexico!
Presbyterian is committed to
improving connectivity for
individuals who are deaf or
hard of hearing by asking you
to use the Relay NewMexico
services. To access these
services, simply dial 711 from
wherever you are.
Relay NewMexico will
connect you to any number
you give them and will stay
on the line to process your
call. There is no charge to use
these services, and Relay New
Mexico is available 24 hours a
day, 7 days a week.
Presbyterian Customer Service
Center is here to help you
You can now
schedule your
urgent care visit for
a time that works
best for you
Presbyterian Medical Group’s urgent
care clinics now offer same-day,
scheduled appointments for many
minor illnesses and injuries. To
schedule, call the urgent care clinic
of your choice. Visit
to find a location.
If you speak Spanish or Navajo, Presbyterian has
Spanish- and Navajo-speaking representatives
who can help you. We also offer translation
and interpretation
services to translate and
interpret healthcare
information in more
than 160 languages.
When you call customer
service, ask to be helped
in the language that you
need.
Did you know…