10 / 12
10
Presbyterian Healthy Solutions is a chronic condition
coaching program for eligible Presbyterian members.
This disease management program is for members
over the age of 18 who have been diagnosed with
diabetes, heart disease, heart failure, asthma, or
chronic obstructive pulmonary disease and have
also been hospitalized or seen in the emergency
department related to those conditions in the last
three to six months.
Members with diabetes may also be eligible with an
HbA1c (A1c) test result greater than 9%, or an LDL
or bad cholesterol result greater than 160 in the last
three to six months. Members with heart disease
may also be eligible with an elevated LDL or bad
cholesterol over 160 in the last three to six months.
The coaching program can help members improve
their health. We offer this program at no extra cost to
our members. This program is designed to help and
encourage you. We will schedule time for you to talk
with your own personal health coach.
During the program, your health coach will help you
create a plan to live a healthy lifestyle.
You will discuss:
■
■
What has worked for you in the past
■
■
What is holding you back
■
■
What habits you can change
■
■
How to create a plan and take small steps toward a
healthier lifestyle
Healthy Solutions health coaching is available by
telephone or email. If you’d like to get started, please
contact us at
1-800-841-9705
(leave a message) or
by email at
HealthySolutions@phs.org .Participation in Presbyterian Healthy Solutions
coaching program is voluntary. If at any time a
participant wishes to discontinue the program, they
need only to contact Presbyterian.
If you have a serious medical problem, go to the emergency
department (ED). The ED has the doctors, nurses, and tools needed to
treat you. Emergency care may save your life.
But sometimes you may have a minor illness or an injury that’s not an
emergency. Maybe it’s after office hours. Or you can’t see your regular
provider right away. That’s when you should go to an urgent care center.
Of course, it’s not always easy to know what kind of care you need. If
you’re not sure, remember to use the 1-2-3 tips.
1-2-3 TIPS
1.
Call PresRN at
1-888-730-2300
(TTY
711
), 24 hours a day, 7 days a
week. A registered nurse can help you decide where to get the right
treatment.
2.
For other problems, call your primary care practitioner (PCP). The PCP
may have you come to the office or send you to an urgent care center for
treatment. If you call your PCP after hours, the PCP will leave a number for
you to call.
3.
If you need emergency care, call 911 right away.
Sources: American College of Emergency Physicians; National
Association for Ambulatory Care
What level of care
do you need?
Healthy Solutions
health coaching
GO TO THE EMERGENCY DEPARTMENT FOR:
CALL YOUR PCP’S OFFICE OR GO TO AN URGENT CARE
CENTER FOR:
Here’s a clip-out guide to put
on your refrigerator.
■
■
Chest pain
■
■
Any sudden or severe pain
■
■
Difficulty breathing
■
■
A head injury
■
■
Fainting or passing out
■
■
Sudden changes in vision
■
■
Difficulty speaking
■
■
Sudden confusion or dizziness
■
■
Suicidal feelings
■
■
Coughing up or throwing up
blood
■
■
Major broken bones, such as a
leg
■
■
Severe diarrhea or throwing up
that doesn’t stop
■
■
Severe bleeding or bleeding that
doesn’t stop
■
■
Sprains and strains
■
■
Sore throats,
coughs, colds, or
the flu
■
■
Ear infections
■
■
Sinus infections
■
■
Allergy flare-ups
■
■
Mild asthma
■
■
Animal bites
■
■
Insect bites
■
■
Minor broken
bones, such as a
finger
■
■
Skin rashes
■
■
Minor cuts that may
need stitches
■
■
Nausea