www.phs.org/Medicare 11 Our local Presbyterian Customer Service Center (PCSC) is here to help! We’re available 8 a.m. to 8 p.m., seven days a week (except holidays) from Oct. 1 through March 31, and Monday through Friday (except holidays) from April 1 through Sept. 30. Members can reach the PCSC at the following numbers: Presbyterian Senior Care (HMO)/(HMO-POS) members call: (505) 923-6060 or 1-800-797-5343, TTY: 711 Presbyterian Dual Plus (HMO D-SNP) members call: (505) 923-7675 or 1-855-465-7737, TTY: 711 Other important numbers: PresRN: (505) 923-5573 or 1-888-887-9917, TTY: 711 New Mexico Crisis and Access Line (for a behavioral health crisis): 988 or 1-855-662-7474 (1-855-NMCRISIS) DentaQuest: 1-888-278-7310 or visit www.dentaquest.com TruHearing: 1-866-202-0110 or visit www.truhearing.com Superior Vision: 1-800-879-6901 or visit www.superiorvision.com (for D-SNP members only) Over-the-Counter Benefit — Healthy Benefits+: 1-866-757-2043 (TTY: 711) Keep these numbers handy Presbyterian Health Plan may ask you to complete a survey at various times throughout the year. We hope you’ll take the time to respond. Learning about your experiences is very important to us. It helps us improve in the ways that are most meaningful to our members and deliver the high-quality care you’ve come to expect from your Presbyterian Health Plan. Your feedback matters: Please take part in surveys! Create an advance directive today An advance directive is an important piece of your healthcare journey. It is a legal document (for members 18 and older) about your healthcare decisions. It gives instructions to your providers if you can’t make your own medical decisions. It’s only used when you can’t speak for yourself. Give a copy to your provider once it’s completed. An advance directive form and additional information is available at www.phs.org/member-rights. Opt out of marketing calls Presbyterian Health Plan (PHP) wants to make you aware of your right to opt out of future marketing calls from its Medicare Sales team. PHP will sometimes market to its members through the phone, but all members have the right to opt out of future calls at any time. This could include calls to discuss Medicare Advantage products that are different from your current Medicare plan, whether you’re new to PHP, aging in to Medicare, or an existing enrollee. If you would like to opt out, please call the number on the back of your ID card and ask to opt out from marketing calls.
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