Presbyterian Senior Care (HMO) and Presbyterian MediCare PPO | Fall 2019 | Your Story

4 High blood pressure— are you at risk? High blood pressure is a condition that many Americans face—75 million, in fact! If you have high blood pressure, you know it is often silent with few outward signs. Even if you can’t tell it is happening, high blood pressure has serious risks. You can get ahead of these risks by having your blood pressure checked at least every two years. If your blood pressure is high, you can often control it by changing how you eat and exercise. Usually your provider will prescribe medicine too. You can help lower your risks for getting high blood pressure if you: ● ● Lose weight (if you are overweight) ● ● Keep your cholesterol levels in a healthy range ● ● Reduce the amount of salt in your diet ● ● Exercise every day for at least 30 minutes (with your provider’s OK) ● ● Don’t smoke ● ● Maintain normal blood sugar levels Use these tips to keep your blood pressure in check. If you have questions, talk to your provider or call PresRN, a nurse advice line available to you 24 hours a day, seven days a week, at (505) 923-5573 or 1-800-887-9917 . The Presbyterian Customer Service Center is available for members Oct. 1–March 31, seven days a week, 8 a.m. to 8 p.m., and April 1–Sept. 30, 8 a.m. to 8 p.m., Monday through Friday (except holidays). Members can reach us at the following numbers: Presbyterian Customer Service Center: Presbyterian Senior Care (HMO/HMO-POS) and Presbyterian MediCare PPO: (505) 923-6060 or 1-800-797-5343 , TTY users: 711 Presbyterian Dual Plus (HMO D-SNP): (505) 923-7675 or 1-855-465-7737 , TTY users: 711 Other important numbers: PresRN (nurse advice line): (505) 923-5573 or 1-800-887-9917 Routine Transportation (for non-emergency medical transportation): 1-855-774-7737 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 ( 1-855-NMCRISIS ) Fraud and Abuse—Special Investigative Unit (SIU): 1-888-435-4361 Keep these numbers handy TruHearing® benefit The ability to hear well is important to good health! Presbyterian offers a hearing exam and aid benefit through TruHearing ® . As long as you use the TruHearing ® network of providers, you can receive an exam for $0 copay and the member price for the aids of $699 per aid for the 32-channel Advanced model, or $999 per aid for the 48-channel Premium model. Members may receive up to two aids per year (one per ear, per year). This benefit is limited to TruHearing’s ® Advanced and Premium hearing aids, which come in various styles and colors. You must see a TruHearing ® provider to use this benefit. Please call 1-866-202-0132 to schedule an appointment (TTY users may call 711 ) or go to . Hearing aid purchase includes: • Three provider visits within the first year of hearing aid purchase • 45-day trial period • Three-year extended warranty • 48 batteries per aid The benefit does not include or cover any of the following: • Ear molds • Hearing aid accessories • Additional provider visits • Extra batteries • Hearing aids that are not TruHearing ® branded • Any costs associated with loss and damage warranty claims Costs associated with excluded items are the responsibility of the member and are not covered by the plan. Routine hearing exam and hearing aid copayments are not subject to the out-of-pocket maximum.