Presbyterian Senior Care (HMO) and Presbyterian MediCare PPO | Fall 2019 | Your Story

Thank you for placing your trust in us. Brandon Fryar, President, Presbyterian Health Plan Providers featured in articles are representative of our network of practitioners and providers. For an entire list of network practitioners and providers, please contact customer service Monday through Friday (April 1 through September 30) from 8 a.m. to 8 p.m. Presbyterian Senior Care (HMO/HMO-POS) and Presbyterian MediCare PPO plan Phone: (505) 923-6060 Toll-free: 1-800-797-5343 TTY: 711 Presbyterian Dual Plus (HMO SNP) Phone: (505) 923-7675 Toll-free: 1-855-465-7737 TTY: 711 Your story Your Story is published as a community service for the friends and patrons of: Presbyterian Health Plan and Presbyterian Insurance Company, Inc. Managing editor: A publication of Presbyterian Medicare Advantage Plans. Information in Your Story comes from a wide range of medical experts. Models may be used in photos and illustrations. If you have any concerns or questions about specific content that may affect your health, please contact your healthcare provider. 2019 © Coffey Communications, Inc. All rights reserved. Y0055_MPC081983_ NSR_C_09252019 Presbyterian Senior Care (HMO/HMO-POS) and Presbyterian MediCare PPO are Medicare Advantage plans with a Medicare contract. Enrollment in Presbyterian Senior Care (HMO/HMO-POS) or Presbyterian MediCare PPO depends on contract renewal. Presbyterian Dual Plus is an HMO Special Needs Plan (SNP) with a Medicare contract and a contract with the State of New Mexico Human Services Department Medicaid program. Enrollment in Presbyterian Dual Plus (HMO SNP) depends on contract renewal. Presbyterian complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (505) 923-5420 , 1-855-592-7737 (TTY: 711 ). Like us on Facebook Facebook “f”Logo CMYK / .ai Díí baa akó nínízin: Díí saad bee yání ł ti’go Diné Bizaad, saad bee áká’ánída’áwo’d66’, t’áá jiik’eh éí ná hól=, koj8’ hódíílnih (505) 923-5420 , 1-855-592-7737 (TTY: 711 ) . Facebook, texting, email, Twitter. They’re not new, and yet it still amazes me how much we depend on digital tools to stay connected and informed. While I still value the power of a face-to-face conversation, I know digital tools are an increasingly important part of our daily lives. It is one of my greatest privileges to receive and read feedback from our members. We know from this feedback that you want more convenient ways to access the information most important to you, including information on your benefits, copays, provider networks, and more. You’ve also told us how important it is to have quick online access to details of your health plan, and to offer paperless choices in our communications with you. That’s why we’re continuously improving our online tools and options to make it easier for you to get the information you need and connect with us too. Recently, you may have noticed a few changes to our online tools as we strive to create an exceptional experience for you. A few of these changes include: ● ● Creating a new, personalized member dashboard on myPRES that brings your benefit and financial information together in one convenient place ● ● Improving our website’s home page so it’s easier to find the information you need ● ● Investing in virtual care options like Online Visits and Online Therapy so it is easier to get the care you need quickly ● ● Providing you the option of receiving your Explanation of Benefits electronically, versus having them cluttering your mail boxes Meeting you where you are I hope these changes make it more convenient for you to access your health plan and obtain needed information. We appreciate your input, and I look forward to continuing to improve on your experience with Presbyterian Health Plan. Thank you for being part of the Presbyterian Health Plan family. We’re honored to serve you.