Presbyterian Senior Care (HMO) and Presbyterian MediCare PPO | Fall 2019 | Your Story

www.phs.org/Medicare 11 On-the-go access to your health record Presbyterian’s translation and interpretation services Communication is important to you and to us. That’s why we offer translation services if you need them. We want to make sure you have the information in the language or format you use so you can take charge of your own healthcare. We have bilingual staff and certified translator services if you want to use these services. These services are available to help you talk with providers, nurses, caregivers; learn about your health plan; and much more. Presbyterian’s translation and interpreter services include: ● ● Language translation ● ● Written materials translation ● ● Telephonic interpreters ● ● In-person interpreters ● ● American Sign Language interpreters ● ● Video remote interpreters It’s easy to request these services. All you need to do is ask for these services at any one of Presbyterian’s clinics or hospitals. You can also call the Presbyterian Customer Service Center at the number on your member ID card. MyChart is a tool that allows Presbyterian Medical Group patients* to access parts of their electronic health record. From your computer, tablet, or smartphone, you can log in to your MyChart to: • Get test and lab results • View medication and allergy information • Request an appointment • View summaries of past visits • Send messages to your care team • Request renewals of prescriptions You may also use MyChart to view the electronic health records of your eligible dependents. To learn more and to sign up, visit www.phs.org and select “Access MyChart.” *MyChart is available only to patients with Presbyterian Medical Group providers. Patients who have been treated at one of our hospitals but do not have a Presbyterian Medical Group provider may still sign up for MyChart to view parts of their records . Our care coordination services for you Presbyterian has a care coordination program for members. The program focuses on members who need special help with their healthcare needs or who have complex health problems. If you are one of those members, we have teams to help you get the care you need. Care coordinators work with you to create a plan of care to meet your needs. Care coordination can: ● ● Help you get healthcare services you need ● ● Help you with long-term illnesses and injuries ● ● Make sure you have what you need when you go home from the hospital ● ● Help with communications between you and your Healthcare Team ● ● Help you and your caregiver(s) understand medications, diets, and other care needs ● ● Help members who have special needs such as transplants, high-risk pregnancies, premature babies, and children who need special services or equipment ● ● Work with members who have mental or emotional needs, or drug or alcohol problems ● ● Help members with diabetes, chronic obstructive pulmonary disease (COPD), heart disease, and heart failure to manage their health For more details or for help with these services, please call the Presbyterian Customer Service Center at the number on the back of your ID card. We are here to help.