2 Presbyterian Health Plan may ask you to complete a survey at various times throughout the year. We hope you’ll take the time to respond. Learning about your experiences is very important to us. It helps us improve in the ways that are most meaningful to our members and deliver the high-quality care you’ve come to expect from your Presbyterian Health Plan. myPRES app. Managing your health is easier than ever when you download the myPRES app. You can access your Presbyterian member ID card from the homepage, view your benefits, view bills and claims, track prior authorizations, and access MyChart. You can download the app on Apple and Android devices. Simply search for myPRES in the Apple App Store or the Google Play Store. If you do not have a myPRES account, you will need to create an account. You can create an account at www.phs.org/mypres. Care coordination. Care coordination is provided through PHP at no cost to help you access the care and services you need. Care coordinators work with you to find out what physical, social, and behavioral health needs you may have. This is for members with chronic long-term, complex, or behavioral health needs. The level of care coordination you receive depends on your needs. The care coordinator does not provide direct care services, such as home care or therapy services. They work with you and your primary care provider (PCP) to determine the services you need and then refer you to services and programs in your community that can help you. Your care coordinator will be your main point of contact with PHP. Call the number on the back of your Presbyterian member ID card for more information. Health Plan Place. Located at Winrock Town Center, Albuquerque, Health Plan Place is a service and support center focused on providing comfort, wellness, and community to Presbyterian Health Plan Medicare Advantage members and the public. Learn more about Health Plan Place on page 6 or visit www.phs.org/health-plan-place. SilverSneakers. Keep improving your fitness with SilverSneakers at no cost. SilverSneakers includes membership to thousands of fitness locations and group exercise classes designed for all abilities. The program also has digital options for staying fit, like online workout videos and a mobile app to keep you moving wherever you are. Visit www.silversneakers.com to learn more. Get involved in your care! Remember, it’s important to speak up if you have questions or need help. Presbyterian Customer Service Center will gladly assist you. Just call the number on the back of your member ID card. — Continued from front page Presbyterian Health Plan (PHP) wants to make you aware of your right to opt out of future marketing calls from its Medicare Sales team. PHP does not typically market to its members through the phone, but all members have the right to opt out of future calls at any time. This could include calls to discuss Medicare Advantage products that are different from your current Medicare plan, whether you’re new to PHP, aging-in to Medicare, or are an existing enrollee. If you would like to opt out, please call the number on the back of your ID card and ask to opt out from marketing calls. Opt out of marketing calls Your feedback matters — please take part in surveys!
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