10 Tools you can use! myPRES: A new platform just for you! myPRES is our secure member site that allows you to view important information about your health plan. Log in to myPRES, Presbyterian’s secure online member and patient portal, where you can: • View or request a replacement member ID card • Pay your health plan premium • Order prescriptions • Access Video Visits and preference center • Look up benefit information securely, view claims status, and track deductibles Register for myPRES today: Go to www.phs.org/mypres and click REGISTER NOW. Video Visits Video Visits and telehealth help you stay healthy while staying safe. Talk to your provider from the comfort of your own home. Make an appointment today through your myPRES account at www.phs.org. If you need help logging in to your account, call the number on the back of your Presbyterian ID card. PresRN Speak with a Presbyterian Health Plan nurse if you are not feeling well and do not know what to do. PresRN phone calls are free and available 24 hours a day, 365 days a year. Our nurses are happy to answer general health questions when you are healthy too. Call PresRN at 505-923-5573 or 1-800-887-9917. Presbyterian Senior Connection Presbyterian Senior Connection gives you a variety of health promotion, educational, and social opportunities. These include an education series, physical activity programs, senior services, sun tours, and local business discounts. • Phone: (505) 823-8352 • Hours: Monday through Friday, 8 a.m. to 4 p.m. SilverSneakers: Go digital to help you keep up your fitness routine Exercise is a key part of maintaining a healthy lifestyle and can support a healthy immune system. You can use your SilverSneakers® benefit to stay active without leaving home. • Get SilverSneakers videos when and where you want! • Check out hundreds of online workout videos with SilverSneakers On-Demand™. Videos range from easy, lowimpact exercises to cardio workouts. • Log in at www.SilverSneakers.com to get started! Our local Presbyterian Customer Service Center (PCSC) is here to help! We’re available Monday through Friday, 8 a.m. to 8 p.m., seven days a week (except holidays) from October 1 through March 31, and Monday through Friday (except holidays) from April 1 through September 30. Members can reach the PCSC at the following numbers: Presbyterian Senior Care (HMO)/(HMO-POS), Presbyterian UltraFlex (HMO-POS), and Presbyterian MediCare PPO members call: (505) 923-6060 or 1-800-797-5343 (TTY: 711) Presbyterian Dual Plus (HMO D-SNP) members call: (505) 923-7675 or 1-855-465-7737 (TTY: 711) OTHER IMPORTANT NUMBERS: PresRN: (505) 923-5677 or 1-888-730-2300 (TTY: 711) New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) DentaQuest: 1-888-278-7310 or visit www.dentaquest.com TruHearing: 1-866-202-0110 or visit www.truhearing.com Superior Vision: 1-800-879-6901 or visit www.superiorvision.com (for D-SNP members only) Routine Transportation (for non-emergency medical transportation): 1-855-774-7737 (for D-SNP members only) Over-the-counter benefit — Nations OTC: 1-866-757-2043 or visit mypres.phs.org (for D-SNP members only) Keep these numbers handy
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