www.phs.org/Medicare 11 Presbyterian must protect the privacy of your personal health information Your personal health information (PHI) includes the personal information you gave us when you enrolled in your Presbyterian Health Plan, as well as your medical records and other medical and health information. You have rights related to your information and controlling how your health information is used. We give you a written notice, called a Notice of Privacy Practices, that tells about these rights and explains how we protect the privacy of your health information. We gave you a copy of our Notice of Privacy Practices when you enrolled, and we share this reminder with you every year. If you want to read it again, you can find the most current copy online at www.phs.org/medicare/ privacy-notice. If you want a paper copy, you can contact customer service at (505) 923-6060 or 1-800-797-5343, 8 a.m. to 8 p.m., Monday through Friday, to request one. Our local Presbyterian Customer Service Center (PCSC) is here to help! We’re available 8 a.m. to 8 p.m., Monday through Friday (except holidays), from April 1 through September 30 and 8 a.m. to 8 p.m., seven days a week (except holidays), from October 1 through March 31. Members can reach the PCSC at the following numbers: Presbyterian Senior Care (HMO)/(HMO-POS) and Presbyterian UltraFlex (HMO-POS) members call: (505) 923-6060 or 1-800-797-5343, TTY: 711 Presbyterian Dual Plus (HMO D-SNP) members call: (505) 923-7675 or 1-855-465-7737, TTY: 711 Other important numbers: PresRN: (505) 923-5573 or 1-888-887-9917, TTY: 711 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) DentaQuest: 1-888-278-7310 or visit www.dentaquest.com TruHearing: 1-866-202-0110 or visit www.truhearing.com Superior Vision: 1-800-879-6901 or visit www.superiorvision.com (for D-SNP members only) Over-the-Counter Benefit — Nations OTC: 1-833-746-7682 or visit www.nationsotc.com Keep these numbers handy
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