Presbyterian Senior Care (HMO) and Presbyterian MediCare PPO | Summer 2022 | Your Story 7 Improving your experience Presbyterian members are at the center of what we do. Your experience — how you feel — as a valued Presbyterian Health Plan (PHP) member is important to us. We conduct surveys in an effort to hear what members just like you are saying. We value your feedback. When you receive a survey from us, it is really important that you participate. We use the feedback to improve things for you. Using some of your survey responses, we hope we can continue to improve your experience with us. Some things we are working on for you include: • Coordinating how we communicate with you • Making things more valuable for you • Improving new member onboarding processes • Improving your experience with our customer service staff • Improving our website • Improving telehealth options Some of these changes you will see over the course of the next year. We hope these changes will help your overall healthcare experience. We appreciate your feedback and look forward to hearing from you. myPRES: Be in the know myPRES is our secure member site that allows you to view important information about your health plan. Log in to myPRES, Presbyterian’s secure online member and patient portal, where you can: ● Pay your health plan premium ● Order prescriptions ● View or request a replacement member ID card ● Access Video Visits ● View preference center ● Look up benefit information securely, view claims status, and track deductibles Register for myPRES today: Go to mypres and click REGISTER NOW. Video Visits Video Visits and telehealth help you stay healthy while staying safe. Talk to your provider from the comfort of your own home. Make an appointment today through your myPRES account at If you need help logging into your account, call the number on the back of your Presbyterian ID card. PresRN Speak with a Presbyterian nurse if you are not feeling well and do not know what to do. PresRN phone calls are free and available 24 hours a day, 365 days a year. Our nurses are happy to answer general health questions when you are healthy too. Call PresRN at: (505) 923-5573 or 1-800-887-9917. Presbyterian Senior Connection Presbyterian Senior Connection gives you a variety of health promotion, educational, Tools you can use! and social opportunities. These include education series, physical activity programs, senior services, sun tours, and local business discounts. Phone: (505) 823-8303 Hours: Monday through Friday, 8 a.m. to 4 p.m. SilverSneakers: Go digital to help you keep up your fitness routine Exercise is a key part of maintaining a healthy lifestyle and can support a healthy immune system. You can use your SilverSneakers® benefit to stay active without leaving home. SilverSneakers videos when and where you want! Check out hundreds of online workout videos with SilverSneakers OnDemand™. Videos range from easy, lowimpact exercises to cardio workouts. Log in at to get started! Presbyterian events Presbyterian offers events and classes to further the health of patients and communities across the state. Review upcoming events or identify specific events by topic or region. Visit to learn more. If you would like to share your thoughts, please email We want you to know that we are listening.